Privacy Policy

Chalad Academy ("we", "us", "our") operates from Bangkok, Thailand and offers online AI development courses. This Privacy Policy explains how we collect, use, and protect information you provide when visiting our website or enquiring about our courses. We take your privacy seriously and handle all personal data with care.

1. Information We Collect

We may collect the following types of information:

• Contact details — your name, email address, and phone number when you submit an enquiry through our contact form.
• Message content — any information you choose to include in your enquiry message, such as your learning goals or background.
• Usage data — anonymous information about how visitors navigate our website, collected via analytics tools such as Google Analytics.
• Cookie data — small text files stored on your device as described in our Cookie Policy.

We do not collect sensitive personal data, financial information, or data relating to minors without appropriate consent.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide information about our courses.
• To communicate with you about course details, schedules, and enrolment.
• To understand how visitors use our website and improve the quality of our content.
• To comply with legal obligations applicable in Thailand.

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

3. Legal Basis for Processing

Where applicable, we process personal data on the following legal bases:

• Consent — when you voluntarily submit an enquiry form and agree to this Privacy Policy.
• Legitimate interests — for improving our website and understanding how it is used, where those interests do not override your rights.
• Legal obligation — where processing is required by applicable Thai law.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share data with trusted third-party service providers who assist us in operating our website and communicating with you, including:

• Email delivery and communication platforms.
• Website analytics services (e.g. Google Analytics), which receive anonymised usage data.
• Marketing platforms only where you have provided consent.

All third-party providers are required to handle your data in accordance with applicable data protection standards.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy. Enquiry data is typically retained for up to 24 months, after which it is securely deleted. You may request earlier deletion at any time.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information.
• Withdraw consent at any time, where processing is based on consent.
• Object to processing based on legitimate interests.

To exercise any of these rights, please contact us at [email protected] or by phone at +66 96 518 2647. We will respond within a reasonable period and in accordance with applicable law.

7. Cookies

Our website uses cookies to help us understand how visitors interact with our content. For full details on the cookies we use and your choices, please read our Cookie Policy.

8. Security

We take reasonable technical and organisational precautions to protect your personal information from unauthorised access, loss, or misuse. However, no data transmission over the internet can be considered completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised date. Continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out:

• Email: [email protected]
• Phone: +66 96 518 2647
• Address: 312 Phaya Thai Road, Thung Phaya Thai, Ratchathewi, Bangkok 10400, Thailand